CONTACT US

Head Office and Accounts Department Address

Suite 2F, Dean Row Court, Summerfields Village Centre, Dean Row Road, Wilmslow, Cheshire. SK9 2TB

T: 01625 460877
F: 0870 330 5861
E: enquiries@jigsawpropertycare.com

NORMAL OFFICE HOURS

Mon - Fri: 09:00 - 17:30

However, we are available via email outside of these hours and would be delighted to receive your enquiry.

Jigsaw Property Care Limited Reg. No. 07086898 is a wholly owned subsidiary of Residential Holdings Limited Reg No 5516670 whose registered offices are at 123, Wellington Road South, Stockport, Cheshire, SK1 3TH.

CUSTOMER CARE

We are naturally concerned that you have cause to complain and, to ensure that your interests are safeguarded and that you are treated fairly we offer the following guidance now a complaint has been raised.

1. Jigsaw Head Office staff will deal with the normal day to day problems on a one to one basis but once a formal complaint has been raised, i.e. “I am not satisfied with the standard of work/conduct/behavior etc. and I wish to make a complaint” then at that stage you are requested to put your complaint in writing and send it to the Customer Manager at Jigsaw Property Care Ltd. Suite 2F, Dean Row Court, Dean Row Road, Wilmslow, Cheshire SK9 2TB.
2. Your grievance letter will be investigated thoroughly in accordance with established “in house procedures” and a reply sent to you within 14 working days of receipt of your original letter. This reply may request further information from you or advise you as to the progress of the investigation, or indeed the reply maybe our conclusion following the investigation. You will then be invited to make any comments that you may have in relation to this response.
3. Subsequently if you are dissatisfied with the way that we have handled your complaint please contact Robert Jordan, Chairman, c/o PO Box 375, Macclesfield, SK10 4WX.
4. Finally, having exhausted our in house procedures if you are still not satisfied you may refer your complaint to either:
   
   

   Electrical:	The Customer Services helpdesk, ECA Certification Ltd, Mansfield Business Centre, Ashfield Avenue, Mansfield, NG18 2AE
   Gas:	Visit the complaints section of the Gas Safe website

ONLINE PAYMENTS - TERMS AND CONDITIONS

This online payment system is provided by Jigsaw Property Care Ltd and its third party supplier/s. Jigsaw Property Care Ltd may update these terms from time to time and any changes will be effective immediately on being set out here. Please ensure you are aware of the current terms. The country of domicile for Jigsaw Property Care Ltd is the United Kingdom.

Terms and Conditions

Please read these terms carefully before using the online payment facility. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility. All payments are subject to the following conditions:-

• All prices quoted are in GBP - UK pound Sterling.
• Your payment will normally reach the bank account to which you are making a payment within three working days.
• We cannot accept liability for payments not being correctly processed due to incorrect information. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
• If the card supplier declines payment Jigsaw Property Care Ltd is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.
• In no event will Jigsaw Property Care Limited be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

Refund Policy

• Refunds, if applicable, will only be made to the debit/credit card used for the original transaction.

Security

All payment details which are entered through this payment gateway are encrypted when the customer, or third party making payment, enters them. Communications to and from the Service Provider's site are encrypted.

Jigsaw Property Care Ltd shall not be liable for any failure by the customer or third party making payment to properly protect data from being seen on their screen by other persons or otherwise obtained by such persons, during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.

Service Provider

Online Payments of Fees can be made by credit or debit card. These payments are not collected by Jigsaw Property Care Ltd directly but by the Service Provider.

Once payment has been made, an email will be sent by the Service Provider to the customer or third party notifying them of the outcome. Once Jigsaw Property Care Ltd receives the payment in cleared funds, the Client Accounts department will process the payment made by the customer or third party.

Contact Information

If you experience problems, need advice or would just like to speak to somebody regarding an online payment then our contact details are located here